The Retention Specialist position is an employee home based role that provides excellent customer service with a focus on building loyalty and creating lasting value based relationships. The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect Cogeco services. The mandate is to maximize all retention and sales opportunities, resolve customer issues and ensure an optimal level of quality customer service in a timely and professional manner. The expectation of this position is that specialists are driven to achieve and exceed their targets. This role thrives on resilience, and demonstrating strong negotiation skills in order to save customers from disconnecting Cogeco services.
This is a province wide (ON), remote / work-from-home (WFM) position.
You’ll benefit from:
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